Q1. Is there any technical help after we receive the carts?
A: Yes, we supply 24 hours online service for free.
Q2. If I want to visit the factory, how can I contact you?
A: Just send us your online contact information, we will discuss and make a detailed arrangement according to your schedule.
Q3. If there are some problems with parts during the warranty period, will they be replaced?
A: Yes, we will send new parts to you within the warranty time for free. This does not include consumable parts and man-made damage.
Q4. How long can the carts be delivered?
A: Common models can be delivered within 3~10 working days.
Q5. Do you provide customized services for specific parts?
A: Yes, we accept OEM orders and can provide customized designs based on your technical requirements.
Q6. What is the standard packaging for international shipping?
A: We use high-quality carton packing to ensure all parts are protected during transport. Special packaging can be arranged upon request.