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Frequently Asked Questions
Q1: What trade terms do you offer?
A1: We offer flexible international trade options including EXW (Ex Works) for factory pickup, FOB at major ports, and CIF (Cost, Insurance & Freight) to your designated destination.
Q2: What's included in your warranty coverage?
A2: We provide a 24-month comprehensive warranty on core components, backed by our ISO 9001-certified quality management system to ensure reliability.
Q3: How many color customization options are available?
A3: You can choose from over 30 standard colors with Pantone matching, or request completely custom body colors (Minimum Order Quantities may apply).
Q4: What are your production timelines?
A4: Standard lead times are typically 15-20 working days post-deposit during regular seasons, and 25-30 working days during peak periods (August-October). Expedited production is available for urgent orders.
Q5: What payment methods do you accept?
A5: We accept secure transactions through T/T or L/C at sight. A 30% deposit is required to initiate production, with the remaining 70% balance due before shipment.
Q6: How are products packaged for shipping?
A6: We use a professional knock-down (KD) packaging system featuring reinforced steel frame construction, shock-absorbent EPE pearl cotton lining, and IP67-grade waterproof wrapping.