Q1. Is there any technical help available after purchase?
A: Yes, we provide 24-hour online technical support service free of charge to assist with any product-related queries.
Q2. How can I arrange a visit to the production facility?
A: Simply provide your contact details. We will discuss your schedule and make detailed arrangements for your visit.
Q3. What is the policy for parts that fail during the warranty period?
A: We will send replacement parts within the warranty period free of charge. This excludes consumable parts and damage caused by improper use.
Q4. What is the typical delivery timeframe?
A: Standard parts and components can typically be delivered within 3 to 10 working days after order confirmation.
Q5. Do you support customized OEM orders?
A: Yes, we accept OEM orders even below standard minimum quantities and offer quick design turnaround times.
Q6. How are the products packaged for international shipping?
A: Products are securely packed in high-quality carton boxes to ensure they remain protected during transit.